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WHAT IS PERSONAL INFORMATION? |
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Personal information is information that can be explicitly used to identify you, contact you as an individual, and/or provide insurance to you through underwriting. This includes information such as your real name, e-mail address, mailing address, phone number, birth date, and any specific information about you, requested in order to provide you with insurance coverage.
Information that, by itself, cannot be explicitly linked with your "real" identity is not considered personal information. Personal information does not include the name, title, business address or telephone number of an employee of an organization.

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DO WE COLLECT PERSONAL INFORMATION? |
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Henry Equestrian Insurance Brokers Ltd. collects personal information about you when you specifically and knowingly provide it to us, to provide you with the product or service that you requested.

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HOW IS THE PERSONAL INFORMATION USED? |
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Personal information enables Henry Equestrian Insurance Brokers Ltd. to develop and customize products or services to better meet your needs. Your personal information is safely recorded by Henry Equestrian Insurance Brokers Ltd. and may be disclosed to any person or organization, including underwriting bureaus and institutions, investigative agencies and other insurers or reinsures in order to underwrite and administer insurance or to pay insurance benefits.
Henry Equestrian Insurance Brokers Ltd. may make aggregate information about our customers (e.g. overall statistics) available to third parties to help us serve you better and to tell you about other products and services. Information that personally identifies you will be kept strictly confidential.

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WHEN DOES HENRY EQUESTRIAN INSURANCE BROKERS LTD. SHARE MY PERSONAL INFORMATION? |
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Henry Equestrian Insurance Brokers Ltd. will NOT release your personal information, other than described above, with these exceptions:
- When you give us permission to do so;
- When we believe, in good faith, that the law requires it; or,
- To protect the right or property of Henry Equestrian Insurance Brokers Ltd. or its affiliates.

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WHEN ELSE MIGHT HENRY EQUESTRIAN INSURANCE BROKERS LTD. USE MY PERSONAL INFORMATION? |
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On occasion Henry Equestrian Insurance Brokers Ltd. or one of its affiliates or brokers may contact you to make you aware of products and services we can make available to you. If you do not want to receive information, or be contacted by telephone, all you have to do is say so when you give us your personal information. If you have given permission and change your mind, you can request that we do not contact you at any time.
In the event of a claim for insurance, we may request further information from you. Any personal information collected shall be kept confidential at all times except as already explained to you. You may request a copy of the personal information we have on hand at any time. We will make every reasonable effort to keep your information accurate and up to date.

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WHAT SECURITY MEASURES ARE IN PLACE? |
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Henry Equestrian Insurance Brokers Ltd. has reasonable security measures in place to protect against loss, misuse and interception by third parties. We will retain your information only for the time required and for the purposes we explained to you. Henry Equestrian Insurance Brokers Ltd. assumes no liability for interception, alteration or misuse of information transmitted to us over the internet, or misdirected by mail.

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CONTROL OF YOUR PERSONAL INFORMATION |
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We want you to know that you do have choices in this matter. You could refuse to allow us to obtain, use or share your personal information or you could also withdraw a previously given consent at any time. However by doing that, depending on the situation, you may be limiting or even preventing our ability to provide you with the product or service you desire. For example, if you do not allow us to obtain information about your driving record, it is unlikely that we will be able to provide you with auto insurance. We’ll be happy to discuss particular situations with you to help you with your decision.

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WHO DO I CONTACT? |
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If you have any questions about this privacy policy, you may contact:
Barb Gilpin
Henry Equestrian Insurance Brokers Ltd.
28 Victoria St. P.O Box 578
Aurora, Ontario L4G 3L6
Tel: (905) 841-2619
Toll free: 1 (888) 841-2619
Fax: (905) 727-4986
Email: barb@hep.ca

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